Buying
How do I buy an item?
Browse our shop, add your item to cart, and complete checkout as normal. Once purchased, we handle everything from there.
Is the equipment new or second-hand?
All items on The Riff Room are second-hand unless clearly stated otherwise.
Are items tested before being sold?
Yes. Every item is checked and verified before being listed to ensure it meets our quality standards.
Can I return an item?
Yes. If there’s an issue with your item, contact us within the return window and we’ll help resolve it.
Selling
How do I sell my gear?
Simply submit your item through our platform with clear photos and details. Once approved, we’ll handle the selling process.
Do I deal directly with buyers?
No. The Riff Room acts as the middleman, we manage the entire transaction for you.
When do I get paid?
You’ll receive payment once your item has been sold and successfully delivered to the buyer.
Are all listings approved?
Yes. We review all items before they go live to maintain quality and trust on the platform.
Shipping & Delivery
Do you offer delivery?
Yes, we deliver directly to buyers after purchase.
How long does delivery take?
Delivery times may vary, but we aim to get your item to you as quickly as possible.
General
Can I contact the buyer or seller?
No. All communication and transactions are handled through The Riff Room to ensure safety and simplicity.
What if there’s a problem with my order?
Get in touch with our support team and we’ll sort it out as quickly as possible.
How can I contact you?
You can reach us via email, phone, or social media, check our Contact page for details.
